Refund policy

Return & Refund Policy – Yorkwell Apothecary

At Yorkwell Apothecary, we stand behind the quality of every product we create. Your satisfaction is important to us, and we aim to make the return process as simple and transparent as possible.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

• Items must be unused and in their original condition
• Items must be returned in their original packaging
• Proof of purchase is required

Please note:
Due to the nature of our products, health and beauty items that have been opened or used are not eligible for return, unless they arrive defective or damaged.

Defective or Damaged Items

If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at returns@yorkwellapothecary with:

• Your order number
• A description of the issue
• Photos of the product

We will make it right by offering a replacement or full refund.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original form of payment
• Please allow 5–10 business days for processing, depending on your bank or card provider

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Return Address

Customers may mail returns to:

Yorkwell Apothecary, 770 First Ave, Suite 250, San Diego, CA 92101

Non-Returnable Items

• Opened or used health and beauty products
• Gift cards
• Final sale items (if applicable)

Questions

If you have any questions about your order or our return policy, please contact us at:
hello@yorkwellapothecary.com